Guarantee Conditions

Guarantee claim:

quadral provides the following unpaid voluntary guarantee services in accordance with the following provisions if material or manufacturing defects occur in a quadral product during the guarantee period and the quadral product is no longer suitable for the normal use described in the respective user manual of the product.

Guarantee claims are excluded if

  • the malfunction is due to improper use of the quadral product which does not correspond to the normal use described in the operating instructions. The operating instructions can also be downloaded from our homepage under “Service / Technology”.
  • the malfunction is due to harmful environmental influences, in particular if the quadral product is used in an environment for which it is not suitable according to the respective operating instructions, such as in the event of excessive moisture or heat,
  • the malfunction is due to incorrect operation, which does not correspond to the operating instructions described in the respective operating manual,
  • the malfunction is due to an external intervention, in particular a repair, or to the use of accessories if no original quadral parts have been used,
  • the malfunction is due to an external event, in particular an accident (e.g. a fall), inadequate packaging, lightning strike/overvoltage or overloading,
  • the quadral product is subject to commercial use,
  • the sticker with the serial number / product code has been removed from the quadral product.
quadral manufacturer’s warranty for quadral products sold in the European Union

quadral GmbH & Co. KG
Am Herrenhäuser Bahnhof 26
30419 Hannover

Guarantee period:

1. AURUM products

After registration we grant the following guarantee for the following products:

  • AURUM passive Loudspeaker: 10 years
  • AURUM active Loudspeaker: 4 years
  • AURUM electronics and AURUM ORKUS 9: 4 years

Registration and confirmation of guarantee:

  1. The buyer must carefully fill in the complete guarantee requirement card with ballpoint pen in block letters.
  2. To confirm the date of purchase, please enclose a copy of your dealer’s sales invoice.
  3. Send both within 30 days of purchase to
    quadral GmbH & Co.KG,
    Am Herrenhäuser Bahnhof 26,
    30419 Hannover
  4. The guarantee period begins no later than 1 year after the product is withdrawn from the valid AURUM price list.

The guarantee is only valid if the guarantee request card has been sent to quadral GmbH & Co. KG for registration within 30 days of purchase of the product. No guarantee work can be carried out if no confirmed guarantee document can be presented.

2. quadral products

The guarantee period for the following passive speaker series (products without own power supply and without integrated amplifiers) is 5 years.

  • MAXI

The statutory guarantee (2 years) applies to the following series and all other quadral products:

  • CASA und CASA Cineline
  • Subwoofer
  • active Surround Systems
  • all breeze Products
  • Accessoires

The guarantee period begins with the purchase of the quadral product from an authorized quadral dealer. The date of sale on the sales receipt issued by the authorized quadral dealer is decisive.

Guarantee services neither inhibit the expiration of the guarantee period nor do they restart the guarantee period.

Guarantee services:

In the event of a guarantee claim, quadral will remedy the defect or replace the defective device free of charge at its own discretion and without prior consultation with a defect-free device.

quadral acquires ownership of replaced devices and exchanged parts.


The guarantee claim is asserted by the fact that the quadral product is handed over or sent within the guarantee period quadral or to an authorised quadral dealer together with the sales receipt issued by a quadral dealer. The sender bears the transport risk when the goods are sent. quadral does not reimburse any shipping, transport, travel or labour costs.
In the event that the guarantee claim does not occur within Germany, please contact the distributor in your respective country. An overview can be found here: quadral distributors

Please pack the quadral product carefully in your own interest, preferably in its original packaging, and send it to the correct address. Attach the sales receipt issued by a quadral dealer to the shipment. And please be sure to include an exact description of the error with the shipment.

Guarantee claims under purchase law:

The guarantee claims of the buyer from the sales contract with the seller are not affected or limited by this guarantee against the buyer.