The warranty claim is asserted by the fact that the quadral product is handed over or sent within the warranty period quadral or to an authorised quadral dealer together with the sales receipt issued by a quadral dealer. The sender bears the transport risk when the goods are sent. quadral does not reimburse any shipping, transport, travel or labour costs.
In the event that the warranty claim does not occur within Germany, please contact the distributor in your respective country. An overview can be found here: quadral distributors
Please pack the quadral product carefully in your own interest, preferably in its original packaging, and send it to the correct address. Attach the sales receipt issued by a quadral dealer to the shipment. And please be sure to include an exact description of the error with the shipment.